Orders

Before you place an order

• I would like to buy tickets. What are the payment options?

After you've placed an order

• I am not able to view my emailed tickets?
• I've purchased a ticket book of $20 or more in a standard Art Union, how do I receive my free tickets?

International Customers

• I live overseas, can I still enter?

Prize Home & Draws

Winners

• How do I find out if I have won any of your great prizes?
• If I win first prize and do not wish to live in the property, what are my alternatives?
• Do I have to pay tax on the first prize if I win?

Prize Home Details

• What are the opening times of your Prize Homes?
• I'd really like to see more information on each room, but I am having difficulty. Can you help?
• Are all of your houses new?

Draw Details

• What are the Bronze, Silver or Gold Supporter draws and how do I enter?
• Where is the draw held?

Communication

Email

• Who do I contact if I'd like to know more?
• I sent you an email, generally how quickly will you respond?
• I'd like to be notified when your next Art Union starts. Can I be kept up to date via email?

Telephone

• Who do I contact if I'd like to know more?
• What do you do with the telephone number that I enter?
• I order my tickets through the mail. Why would RSL be calling me?
• I have received a missed call from 07 3117 7605 or 61 7 3117 7606. Is this the RSL?

Mail

• I am not receiving my tickets in the mail?
• I am not receiving any brochures?

VIP Program

VIP Enrolment

• How do I sign up as a VIP?
• How do I pay for my VIP tickets?
• If I become a VIP Member can I stop or alter my automatic tickets?

VIP Mail

• I am not receiving any VIP tickets in the mail?

Website

My Account

• I'm having trouble logging in to my account?